Our service commitment is not a slogan but a firm action. To this end, we have established enormous, systematic, and standardized service assurance system to ensure timely and proper handling of each service item.
We stick to the working principle – to provide individual project solution. Our expertise and know-how in explosion proof industry will help us to better serve our clients, to solve their problems in procuring explosion protection equipment, equipment maintenance, and safe operation, thus to improve their profitability to realize the business’s sustainable development.
Quick working process
From the initial consulting to solution design, equipment production and delivery and after-sales service, ZTZN has built and followed a standard operating procedure, which enable that the information can be delivered precisely and quickly, the right person is in the right position at the right time to provide better service and technical support.
Sometimes we can't reply you in time due to the time difference. While our professional on-line service team will reply you when we see your message at the first time.
Our professional team can provide you with pre-sales consulting service, including from recommending the right equipment for your business to evaluating the procurement costing; installation and operation guiding, and life time technical support.
Focus on R&D in Explosion-proof Industry，Improve Customer Service Continually.
To get closer to our clients is one of our inherent qualities. We are indeed proud of our knowledge of our clients, big or small, and the understanding of their requirements, more or less. Despite their industries and circumstances, they share something in common: To have safe and reliable explosion safe equipment to protect their people and properties. That is right what ZTZN strives to do, to stand by our clients to listen to them and provide them with what they need.
" During the cooperation with Zhongtong Explosion, we feel very happy. Zhongtong Explosion has a high industry status, excellent professional team, rich products, covering all end users, able to meet customers' actual use process in a timely, diverse and high quality. Demand in the middle. The cooperation with Zhongtong Explosion-proof is a win-win cooperation, and we hope that we can have more in-depth cooperation in the future! "
" Can actively contact our interface personnel, can propose optimized customized solutions for specific users' use places. Have a professional technical and service team. Can accept our suggestions and make specific adjustments to some devices. We experience cooperation, success and joy. "
" Zhongtong Explosion Co., Ltd. has a rapid response capability in cooperation, and in line with the needs of our company, we have truly achieved the customer-oriented service-oriented cooperation concept and achieved good results. I hope that our cooperation will be able to reach a new level. "
Standard Operating Procedure
Pre-sales Consulting & Solution Design
We stick to the working principle – to provide individual project solution. Our expertise and know-how in explosion proof industry will help us to better serve our clients by understanding our clients’ real needs and providing the optimum solution.
Sales contract will be signed to confirm the order according to the agreed pricing, technical data, configuration etc.
Production & Delivery
The order will be produced (for the customized equipment) and delivered strictly according to the pre-signed sales contract.
Our job does not finish at the delivery of the products. We are always ready to help you to correctly install and use the equipment and provide the life time technical support.
Frequently Asked Questions
We offer free and detailed pre-sales consulting to work together with you to choose the best unit for your hazardous areas. Once you are ready to place any order, please contact your sales representative to provide you a Proforma invoice with the order details and follow the procedures to conduct the ordering.
Delivery times may vary based on the unit selection and specifications from the client. ZTZN Ex goes to great lengths to deliver its client (old or new) better customer experience, faster delivery time is definitely one of the markers of better customer experience.
We ship explosion proof equipment worldwide by sea or by air according to your order size and the time in need of the equipment. All our equipment will be packed carefully so that to arrive at your location on time in a good condition.
Interested in our products or need advice?
If you have any further questions or queries please do not hesitate to get in touch.